Refund policy

ALL SALES ARE FINAL, however we do make exceptions if there was a mistake on the sellers behalf. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return if there was a mistake on our behalf.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@unapologetic-clothing.com, please do not use social media to contact s for this matter, you should expect a reply from us within 24-48 hours. If your return is accepted, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returning (If applicable)

  • Please refer to the Return Policy information above to make sure your return meets all the criteria. If any returns do not meet these requirements, you will be contacted, and the items will be returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage. 
  • Please return the item(s) via shipping carrier of your choice. RETURN SHIPPING IS SOLELY THE CUSTOMERS RESPONSIBILITY UNLESS OTHERWISE STATED. We recommend using a carrier that provides tracking information for your record. We are not responsible for any lost or damaged merchandise while in transit. 
  • Once your package is received please allow our Returns up to 7-10 business days for processing. When your return is processed you will receive an email notification, if the return is accepted you will receive instructions to where and how to ship your item. A return is NOT GUARANTEED.

REFUNDS AND CANCELLATIONS

All refunds and cancellations are subject to applicable processing fees, which will be deducted from the refunded amount.

 

Important Notice for Tax-Exempt Customers

If your organization qualifies for a sales tax exemption, please note that tax-exempt status must be established prior to placing an order.

To receive tax exemption on your purchases within the states of California, Georgia, Kentucky, North Carolina, and Ohio, you must submit a valid tax exemption form and wait for our team to properly configure your account before checking out.

Please note: We are unable to refund sales tax on orders that have already been placed. Because our platform (Shopify) does not allow for tax-only refunds, all collected taxes are automatically processed and remitted directly to the state. If you complete a purchase before your tax-exempt account is fully set up, you will need to seek a tax credit or refund directly from your state's Department of Revenue.